NOVA LAB · Memory Tree
How can we help?
Have a question or a problem with Memory Tree? You can contact us in Korean, English, or Japanese.
Last updated: September 21, 2026
What we can help with
- Bug reportsErrors, display issues, photo selection, or saving problems
- PrivacyData processing, access, correction, or deletion requests
- Account deletionHow to request it, what is deleted, and request status
- General questionsUsing the app, launch information, and feedback
When reporting a bug
If possible, include your phone model, Android version, app version, steps to reproduce, and when the issue occurred. Hide personal photos, email addresses, and other sensitive information in screenshots. Never send passwords or verification codes.
Account and privacy help
Account deletion · Privacy Policy
Your request is received after you send the email. We will reply by email after reviewing it and let you know if further information is needed.